I was reading the forum & came across this. Something strange about the Harvey Norman warranty system which I want to highlight in case you are making you claim soon, since there has been many offer this few weeks.
On the Harvey Norman Customer Services webpage, it stated that their Extended Warranty provides Comprehensive Coverage, with FREE Replacement of Beyond Repair Product.
"No More Worries about Parts and Labour Costs - If a part is going to break down, undoubtedly it will be just after the warranty period has expired. No longer will this be a problem for you as all parts and labour costs are covered by the extended warranty."
"No More Worries about Beyond Repair Products - Harvey Norman is dedicated to providing a quality service. If for some reason there is a problem with your product that cannot be fixed, a replacement product will be provided to you."
You may feel safe reading the above that should there be any problem with the product, it will be repaired or replaced if beyond repair. But they do have a fine print just like others, & I find it's contradictory.
The had this clause in their terms & conditions for their warranty that the Limit of liability (the sum of all repairs and / or replacement) shall not exceed the original purchase price of the product. Which means if the cost of repair or the cost of replacement is higher than the original purchase price, you will have to pay for it.
Monday, May 4, 2009
Do you know how Harvey Norman Warranty works?
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3 Comments:
Well...
Am not a law student or a lawyer.
With relates to the business commercial law, these sentence:
"No More Worries about Parts and Labour Costs - If a part is going to break down, undoubtedly it will be just after the warranty period has expired. No longer will this be a problem for you as all parts and labour costs are covered by the extended warranty."
It is merely a puff/statement, where there is no offer made for the sentence provided. Therefore, there is no legal rights to be enforce.
For if you have read the advertisement, it is only an invitation to treat, where it is only offering you if you would like to purchase with a 5 year extended warranty.
If you have intended to purchase their products with the 5 years warranty, they would probably assume that you have understand the terms and condition, and therefore would rely on the terms and condition and not the puff statement made.
As you can see, only the terms and condition speaks, not the puff statement.
In commercial law, puff statement cannot be enforce in a contract, as it is not stated in the contract that you have signed.
Please note that the repair will be done by third party contractors. Once you call they will inform you there will be a $50.00 “inspection” charge if you do not let them carry away the item.
They will try putting whatever blame on the customer and refuse warranty, and make you pay for the repair costs.
This is the main reason I never AGAIN purchase from Hardly Normal. Their lack of "warranty" even in an obvious hardware fault is ALWAYS turned around to either be the consumers fault of simply "not covered". This situation here just confirms the fact that Hardly Normal have what I call a "concrete warranty". That is, the second your foot hits the concrete outside the store, as far as they are concerned, your warranty is null and void
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