First of all, being in the Service line, we do have nasty & demanding customer once in a while, but we also do have operators that are low in EQ(Emotional intelligence) & easily agitated. Just hope this won't happen in my area of operation.
Been reading a lot of bad feedbacks on unpleasant encounter with a UOB phone operators, but didn't really called them to experience it myself. Know someone working there, maybe can get some inside news on it.
Stay Tune..
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